Frequently Asked Questions

No. Most customers are at work. We need a way into the yard on your day: an unlocked gate, a gate code, or a key arrangement you set up with us by text. You will get a message when the visit is done.

No, and we will not take one. Everything happens in the yard through the side gate. We never enter the home for any reason and carry our own water and supplies. If the gate is locked on your day, we text you from the driveway and wait a few minutes.

Friendly dogs can stay outside if you tell us in advance. If a dog is unsure about us, we text you and come back another day rather than push it. Please keep protective dogs inside during your service window.

You give us the code or a lockbox arrangement for the gate during booking. Gate codes are stored encrypted, shown only to the person doing your visit, never included in notifications, and deleted within 30 days after service ends. We never take a house key, never enter the home, and never climb fences or force a gate.

If you start weekly service, the first cleanup is free, heavy buildup included, for a typical yard with 1-3 dogs. One-time cleanups are $89 for up to about a month of buildup. Heavier yards, 4+ dogs or lots over a quarter acre start at $129, confirmed by text after a quick photo.

Light rain: we work. Dangerous weather (storms, flooding, a heat advisory): we text you and make the visit up within the same week. We never silently skip a yard.

After every visit you get a text with a photo of your latched gate, so you know we came and you know the gate is closed. If we ever miss your scheduled day without rescheduling with you, that visit is free.

Double-bagged into your own outdoor bin. Nothing is left in the yard and nothing is hauled around in our car.

We text you from the driveway and wait a few minutes. If we still cannot get in, you are not charged. After a second access problem, future service pauses until you confirm access.

No contract and no signup fee. Cancel or skip any week by text up to 8pm the day before your visit, with no fee. The free first cleanup assumes you are planning on about four weekly visits, but if you stop sooner you owe nothing for it.

After every completed visit, one Stripe Invoice is created and collected automatically from your saved payment method. The paid Invoice and receipt arrive by email. Skipped, cancelled, and inaccessible-yard visits are never charged. The month-end summary is informational and has nothing due. Monthly figures on the site are estimates based on 4.33 weeks.

Yes, after a paid visit you may leave a separate one-time tip of $5, $10, $15, or a custom amount. Tips are optional, never preselected, never added to the service Invoice, and never repeat automatically.

The full accessible yard, up to about one month of buildup, 1-3 dogs, a standard suburban lot up to a quarter acre, waste double-bagged into your bin and tools disinfected before the next yard. Heavier buildup, 4+ dogs, larger lots or anything that is landscaping rather than waste removal starts at $129 after a photo.

Text us and we skip those weeks. Holds of up to four weeks keep your rate and your route slot; after a longer hold you can rejoin at the current published rate.

Tell us before the next visit and the new published rate applies from then on. $25, $30 or $35 a visit for one, two or three-plus dogs.

Join the route waitlist with your email and ZIP. We add ZIPs as nearby routes fill, and we email you when yours opens.